What can the RAC tell us about public service delivery..?

Many local authorities all over the country are in the process of changing the way they deliver public services. They only really have two options:

1. stop delivering services
2. deliver services differently

• Option 1 is libraries, youth work, neighbourhood services - stuff that isn;t statutory (its a surprising list of what is statutory, incl libraries)
• Option 2 is innovation

So what would happen if the RAC delivered free public services (like before they existed and horses broke down), and what would happen if that we taken away..?

• Would people pay a subscription for premium public services?
• What would happen if we give people choice over what they take out of the system? 
• Would we have fewer breakdowns..?