This has led to two things:
- more mutuals/trusts/voluntary deliver, and
- a change in attitudes in our institutions about being more enabling
http://en.wikipedia.org/wiki/Porter_five_forces_analysis
Has anyone done any analysis on this?
There is definitely a change in power in Suppliers (commissioners of services) and New Entrants. There is also the increase power of Customers (clinets, volunteers potentially) who have more information about their options and about the market. There's also fierce competition within the industry as charities compete for a shrinking pot. It would be good to measure an industry (maybe a brand tracker??) beyond the anecdotal attitudes surveys and confidence surveys.
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